We had a major release this morning and none of our charts are loading anywhere on our site. Please fix ASAP!
Hi Kerry,
It seems there’s a compatibility issue with the Highcharts imports.
In your CMS, you’re importing Highcharts modules from a newer version (v12), while we are using an earlier version.
To resolve this quickly, please update your imports to the following:
<script src="https://code.highcharts.com/11.4.8/highcharts.js"></script>
<script src="https://code.highcharts.com/11.4.8/maps/modules/pattern-fill.js"></script>
We’ve encountered similar issues in the past where new Highcharts versions could disrupt existing embed codes. To address this, we now have better control over our imports, allowing us to test new versions before implementing updates. However, any imports made outside of our embeds still need to be managed independently on your end.
Let me know if you need further assistance!
Best regards,
Havard
Thank you Havard, that worked.
Can we leave it at an earlier version or will it always need to match what Everviz is using? If the latter, how will we know when you have updated it so that we don’t run into this issue again?
Kerry
Thanks Kerry. We will look into a flexible solution. For now we will let you know when we upgrade to v.12.
Additionally, we should discuss the reasoning behind manually importing the libraries. I’m guessing it’s related to the pattern fills? If that’s the case, perhaps we can work on a more seamless integration.
Best regards,
Havard