"Internal Server Error" During PDF/Print Export

Issue report
1

Expected Behavior:
Successful export of file as a PNG/JPG/SVG/PDF from “Publish & Export” > “PDF/Print” from any chart in the chart interface or using quick export.

Actual Behavior:
Small error message with “Internal Server Error” in the top-right corner in chart interface or during quick export, fails to export any file. Started yesterday morning (10/7) and continuing to the present, no issue on Friday. This is both for charts that were made recently and those made before the error that previously exported successfully.

everviz_internalservererror
everviz_internalservererror616×125 9.49 KB

Shares similarities to some previous issues with the export server:

Any timeline on this issue being resolved? Thank you for your support.

2

Hi RPA

Thanks for reaching out. The PDF export appears to be working fine on my side now. Are you still experiencing the issues?

Best regards,
Faria

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3

Hi Faria,

Thank you for your response. The export is working for us now as well.

1 Like